Technology has time and again benefited mankind in more ways than one. Business owners are constantly on the run to upgrade themselves in order to capitalize on the new and upcoming trends. Even before the pandemic hit, self-serving kiosks had become a permanent fixture in big chains like McDonald’s, Walmart, etc. Customers across all age brackets have increasingly become tech-savvy and look for ways to save time. Cue in self-serving kiosks that allow customers to avoid the hassle of standing in queues to first place the order and then collect it. Reportedly, 60% of customers would visit a specific restaurant more often if kiosks were offered.
While the self-serving kiosks were a staple in fast-food chains and grocery stores, a lot of small business owners and restaurateurs found the technology extremely impersonal and costly to acquire. However, with Covid-19 a lot of small business owners, especially restaurant owners started realizing the power and worth of self-serving kiosks. This equipment not only help in saving on labor but also improves order accuracy, decreases wait times, and streamlines in-restaurant foot traffic.
While restaurants stand to benefit the most from self-ordering kiosks, there are various other industries wherein kiosks can be extremely conducive. Stadiums, theatres, and other venues can benefit extensively by offering in-seat ordering to elevate their guest experience. This approach can help in increasing concession sales and also bolster foot traffic. Wouldn’t it be wonderful if you never had to get up to order food during a football game or a movie? That’s the type of entertainment experience that cannot be matched!
As business owners continue to revamp their business strategies in order to accommodate the trend of digitalization, it is imperative that self-ordering kiosks become a part of their everyday operations. Since consumers are extremely receptive to such kiosks it only makes sense to optimally use the technology in order to reap maximum benefits. Now, who doesn’t want to jump onto trends that a sure shot hit with the consumers? After all, a happy consumer is what every business owner wishes for.