Frequently Asked Questions

Q: Exiting the CMS system on the unit
A: Plug in a keyboard and press Ctrl + Alt + Q Simultaneously If having issues, contact support.

Q: Touch screen is not working on the unit
A: If the touch screen is not working, insure the USB plug is fully plugged in (found on the back of the unit marked in red). Once the USB plug is fully plugged in, restart the unit. If issue persists, contact support.

Q: Screen flickering on the unit
A: Insure the power source of the unit is not being over used, unplug any unnecessary plugs. If issue persists, contact support.

Q: Unit does not turn on
A: Insure all power cords are connected to the wall socket, power strip, or power source. Insure breaker is not set off on your power cord. If issue persists, contact support.

Q: The unit has frozen or crashed
A: Once you do not have the ability to utilize the keyboard, it is best to restart the unit with the power button. If your unit does not have the power button, simply unplug and re-plug the unit into a power source. If issues persists, contact support.

Q: What happens when the disk drives fails on the unit?
A: May require replacement. Contact support.

Q: There is nothing displaying on the unit!
A: Insure the unit is turned on. You can turn on the unit via the power switch (located on the back of the unit). Insure the unit is not in sleep mode. You can wake the unit up by plugging in a keyboard or by clicking the screen a few times. If issue persists, contact support.

Q: My image is distorted on the unit
A: Insure unit reception is not interrupted by obstacles such as magnetic fields. Reposition or relocate the unit to a less frequently used magnetic area. If issue persists, contact support.

Q:”No Signal” pops up on the unit
A: Click the red button located at the back of the unit. If issue persists, contact support.

Q: Updating Windows
A: We have disabled Windows updates, to provide our clients a seamless use to their CMS. BrandM3dia updates Windows before our units arrive to our customers. If you require a Windows update, contact support.

Q: Controlling the volume on the unit
A: When in Windows after exiting you’re CMS you can access the volume. If issue persists, contact support.

Q: Problems starting up the unit
A: Insure a secondary display is not set up to the unit. Click the red button located at the back of the unit, If issue persists, contact support.

Q: Setting up Android on the unit
A: Open up Nox application on your unit. If your unit does not have the application, contact support.

Q: What is the size of the unit?
A: See our catalog for more information on sizing and weights of our units. If having issues accessing catalog, contact support.

Q: What operating systems do you provide?
A: We offer Android, Windows, and Linux. If you have a special request, contact support.

Q: What is the best way of transport for the unit?
A: We strongly suggest our commercial grade flight cases for the units. Contact support for assistance.

Q: How are the units shipped?
A: Our units are shipped and packaged securely in our production line. They are then either air or sea shipped to the unit’s final destination. We do full quality control check on all of our units before they are shipped out. The units are shipped in wooden crates or commercial grade flight cases.

Q: A program is frozen
A: To close a program simultaneously press Ctrl + Alt + Delete, click on task manager, select the frozen program, and end task on the bottom right. If issues persist, contact support.

Q: Unit is running slower than normal
A: Insure there are no viruses. Run a virus scan (windows defender preferred). If the Hard drive is full, create space. Insure the unit is not overheating. Check the temperature via the back of the unit and feeling for heat. If unit is overheating, shutdown and let the unit cool. Restart unit. If issues persist, contact support.

When dealing with more complex issues, avoid intensifying and extending your problems.

Warranty

Thank you for your interest in the products and services of BrandM3dia.This Limited Warranty applies to Smart Products, and only for Smart Products, purchased from BrandM3dia.

What does this limited warranty cover?

This Limited Warranty covers any defects in material or workmanship under normal use during the Warranty Period. During the Warranty Period, BrandM3dia will repair or replace, at no charge, products or parts of a product that proves defective because of improper material or workmanship, under normal use and maintenance. This Limited Warranty also includes the BrandM3dia, LG and Samsung warranty on the the products’ screen (As written under the BrandM3dia, LG and Samsung Warranty Section). This Limited Warranty is non-transferable.

What will we do to correct problems?

BrandM3dia will repair the Product at no charge, using new or refurbished replacement parts.

Within the 1 Year Warranty, As long as Product has not been Damaged (As written in Warranty not covered Section) And up to 3 Year Warranty, with the BrandM3dia Extended Warranty. This will cover repairs to the unit and other services like monthly maintenance and servicing, that are provided with Extended Warranty (This Warranty is available at time of purchase of unit) at a monthly fee, BrandM3dia Strongly Recommends this extended Warranty.

How long does the coverage last?

The Warranty Period for Unit purchased from BrandM3dia is 1 Year from the date of purchase.A replacement, or repaired Unit or part assumes the remaining warranty of the original Unit or 1 Year from the date of replacement, whichever is longer. May limit Warranty as BrandM3dia will Review all Return Authorizations and Repair Authorizations.

What does this limited warranty not cover?

This Limited Warranty does not cover any problem that is caused by:

  • Conditions, malfunctions or damage not resulting from defects in material or workmanship, or Software modifications resulting in loss of use.
  • Conditions, malfunctions or damage resulting from negligence, improper maintenance, Power outages, Power surges, playing with the Product in a way deemed unsafe or modification- Damaged or destroyed by natural causes including but not limited to lightning, flood, or other natural disaster- Theft or loss of the Unit
  • Conditions, malfunction or damage resulting from misuse and abuse by the users- including but not limited to hitting the unit, moving it into a unsafe area, careless shutdown of the unit.
  • Conditions, malfunction, damages or loss of use resulting from misuse of software- including but not limited to updating the unit to a newer OS, changing OS, using broken software, causing the unit to blue screen, BrandM3dia provides up to 30 Days from date of Purchase of technical support for the unit at no extra cost. (This is changed if the unit is a rental, in this case the unit will have technical support for the period of the rental)

BrandM3dia will Not pay for shipping charges, BrandM3dia can Help Provide shipping from the location to BrandM3dia Offices. The Buyer shall assume all risk of loss or damage to the Unit while in transit to us. Unless A BrandM3dia Agent Is Shipping the Item than BrandM3dia assumes the shipping risk during shipping.

BrandM3dia, LG and Samsung Warranty

BrandM3dia, LG and Samsung warranty covers manufacturing defects in materials and workmanship encountered in normal, and except to the extent otherwise expressly provided for in this statement, noncommercial use of this product, and shall not apply to the following, including, but not limited to: damage which occurs in shipment; delivery and installation; applications and uses for which this product was not intended; altered product or serial numbers; cosmetic damage or exterior finish; accidents, abuse, neglect, fire, water, lightning or other acts of nature; use of products, equipment, systems, utilities, services, parts, supplies, accessories, applications, installations, repairs, external wiring or connectors not supplied or authorized by BrandM3dia, LG and Samsung which damage this product or result in service problems; incorrect electrical line voltage, Fluctuations and surges; customer adjustments and failure to follow operating instructions, cleaning, maintenance and environmental instructions that are covered and prescribed in the instruction book; reception problems and distortion related to noise, echo, interference or other signal transmission and delivery problems; brightness related to normal aging, or burned-in images. BrandM3dia, LG and Samsung does not warrant uninterrupted or error-free operation of the product.

For More Info on BrandM3dia, LG and Samsung warranty, Contact Your BrandM3dia Sales Rep.

What do you have to do?

To obtain warranty service, you must first contact us to determine the problem and the most appropriate solution for you. Deliver the Unit, in either its original packaging, including any accessories or documents that shipped with the Unit to the address specified by BrandM3dia. You can contact us by any of the following contact methods: